FAQ

SHIPPING & DELIVERY


WHAT IS YOUR ORDER PROCESS?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on support@fartrend.com if further assistance is required at any point.

HOW DO I TRACK MY ORDER? 

Within 1-4 business days of placing your order, after it has been scanned at our Sorting Facility, you will receive an e-mail from us containing your package’s tracking information. To track your package, simply use the tracking number provided on our Track Your Order Page.

WHEN WILL I RECEIVE MY ORDER? 

In stock orders are generally shipped within 1-2 business days and high demand items shipped within 2-4 business days. All of our orders are shipped INSURED and trackable with different couriers depending on your location. Shipping time is usually 5-15 days for US customers and 10-25 days for international orders. If it passes 30 days after receiving your tracking number, please contact our customer support and we will give you 100% FULL REFUND!  

MY ORDER HASN`T ARRIVED ON TIME, WHAT DO I DO?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at support@fartrend.com and we will provide you with an update.

DO I HAVE TO PAY COSTUME AND/OR IMPORT TAXES?

Fartrend cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Fartrend is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.


RETURN & REFUNDS


HOW DO I RETURN MY ORDER?

If you wish to return your order, please contact us at email support@fartrends.com or by phone; we will be happy to provide you with our return instructions for your order. 

HAVE YOU RECEIVED MY RETURN? 

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Kindly observe that Fartrends is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.


WHEN WILL I RECEIVE MY REFUND? 


Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. The product(s) must be received within 30 days. It must be unused – in its original packaging still in the same new condition as when the product was received. If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

 

PAYMENTS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard & American Express.
All payments are processed trough PayPal.  


IS IT SAFE TO SHOP ON YOUR SITE?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access fartrend.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

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