In stock orders are generally shipped within 1-2 business days and high demand items shipped within 2-4 business days. All of our orders are shipped INSURED and trackable with different couriers depending on your location. Shipping time is usually 5-15 days for US customers and 10-25 days for international orders. If it passes 30 days after receiving your tracking number, please contact our customer support and we will give you 100% FULL REFUND!
Fartrend cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Fartrend is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
If you wish to return your order, please contact us at email firstname.lastname@example.org or by phone; we will be happy to provide you with our return instructions for your order.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Kindly observe that Fartrends is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. The product(s) must be received within 30 days. It must be unused – in its original packaging still in the same new condition as when the product was received. If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.